Infrastructure
IT Infrastructure & Network Support
Network installation, LAN configuration, hardware deployment, troubleshooting, and infrastructure support for organizational technology environments.
Available for opportunities
Zenegnaw A. Addis
IT Management Expert
IT professional experienced in IT operations, network infrastructure, technical support, data management, and technology solutions. I help organizations build reliable systems, support users, manage information, and use technology effectively to achieve their goals.
IT Management
Network Infrastructure
Technical Support
Data Management
Microsoft 365
Network
Data & Systems
Support
"Technology. Data. People. Solutions."
About Me
Bridging technology and organizational success
I am an experienced IT Management Expert with a strong track record in managing network infrastructure, IT operations, and providing comprehensive technical support. At Partners in Education Ethiopia, I support technology operations across educational institutions — from hardware and software installations to network infrastructure, data collection, and user support.
My experience covers network administration, system installations and upgrades, end-user training, remote troubleshooting, Microsoft 365 administration, data management, data analysis, and IT operations.
I also have experience working with technology in the education sector, where reliable systems, accurate information, and effective technical support are essential to organizational success.
My technical background is complemented by skills in data analysis, graphics design, and video editing, allowing me to create useful training materials, presentations, and technology-related content.
I am committed to continuous learning and regularly explore new technologies and programming concepts to expand my capabilities and stay current with the rapidly changing IT field.
My professional passion is using technology to create efficient, secure, reliable, and user-friendly systems that support organizational goals and empower people.
Professional Experience
Where I've made an impact
IT Management Expert
Partners in Education Ethiopia
Promoted from IT Specialist to IT Management Expert after demonstrating strong leadership, technical skills, and strategic IT management. I manage ICT operations, network infrastructure, asset procurement, data security, user support, and technology projects across educational programs.
IT Operations & Management
Network Infrastructure Upgrades
LAN / WAN Administration
Windows 8.1 / 10
Windows Server 2008R2 / 2012
Hardware & Software Support
ICT Asset Procurement
Inventory Management
Data Security
Remote User Support
IT Policy Implementation
Microsoft Office 365
System Maintenance & Backups
KoBoToolbox
Data Collection Support
School WASH Systems
Field Team Support
User Training
IT Specialist
Partners in Education Ethiopia
- Provided first-level technical support and resolved hardware and software issues.
- Conducted system maintenance, routine updates, patches, and backups.
- Installed and configured computer hardware, software, network infrastructure, and education-related projects.
- Supported ICT for data collection projects and deployed offline-capable data management solutions for School WASH projects.
Registrar Officer
GAMBY Medical and Business College
- Managed student records and collaborated with colleagues to streamline data management and reporting processes.
- Contributed to data analysis projects aimed at improving administrative efficiency and decision-making.
Technical Skills
Organized by discipline
IT Infrastructure & Support
Networking
Microsoft & Cloud Productivity
Data & Information Management
IT Management
Creative & Digital Skills
Technology Stack
Tools & platforms I work with
🛡Microsoft 365
💬Microsoft Teams
📁SharePoint
📊Microsoft Office
🪟Microsoft Windows
🗄Microsoft Access
🗃SQL
🖥Microsoft Servers
🌐LAN / Network
📋KoboToolbox
📝Microsoft Forms
📈Power BI
🔢Excel
🔄Power Query
📐Smartsheet
📓Notion
🌐WordPress
⌨VS Code
🟢Node.js
🟩Express
⚛React
Data & Information Management
Turning data into informed decisions
My IT experience extends deeply into information and data management. I work with data collection systems, analysis tools, and reporting platforms to ensure organizations have accurate, organized, and actionable information.
I understand the connection between technology, data, and organizational decision-making — reliable data systems are the foundation of effective operations.
ExcelPower QueryPower BIKoboToolboxMicrosoft FormsSmartsheetData Collection SystemsInformation Systems
Reporting & Visualization
Data Quality & Organization
Projects
Experience in practice
Infrastructure
Data
Data Collection & Information Management
Digital data collection and information management using tools like KoboToolbox, Microsoft Forms, Excel, Power BI, and Smartsheet.
Microsoft 365
Microsoft 365 & Digital Workplace
Supporting Microsoft 365, Teams, SharePoint, Office applications, user accounts, and organizational digital tools.
Support
Technical Support & User Training
Solving user technology problems, providing remote support, installing systems, and helping users understand technology effectively.
Professional Strengths
What I bring to an organization
Problem Solving
Technical Troubleshooting
Analytical Thinking
IT Operations
Network Administration
User Support
Communication
Technical Advisory
Continuous Learning
Data Management
Organizational Support
Technology Implementation
End-User Training
Education Technology Experience
Technology that supports real programs
I have worked with technology supporting educational programs and institutions. I understand not only technology itself, but how technology supports real organizational and educational programs.
IT infrastructure
Computer systems
Network connectivity
Technical support
Data collection
Information management
User support
Training
Digital tools
Education
Academic background
Information Technology
ALKAN Health Science Business and Technology College
Certifications & Credentials
Professional learning, industry certifications, and specialized technical training
Professional Certificate
Google
Google IT Support Professional Certificate
Professional IT support program covering technical support, computer networking, operating systems, system administration, IT infrastructure, and cybersecurity fundamentals.
Individual Course Certificates
Course Certificate
Technical Support Fundamentals
Foundational knowledge of technical support, troubleshooting, computer hardware, software, operating systems, and customer support.
View CertificateCourse Certificate
The Bits and Bytes of Computer Networking
Fundamentals of computer networking, network protocols, TCP/IP, network troubleshooting, and network infrastructure.
View CertificateCourse Certificate
Operating Systems and You: Becoming a Power User
Operating system concepts, system administration fundamentals, user management, processes, and practical computer administration.
View CertificateCourse Certificate
System Administration and IT Infrastructure Services
System administration, IT infrastructure, server management, directory services, and organizational IT environments.
View CertificateCourse Certificate
IT Security: Defense Against the Digital Dark Arts
Fundamentals of cybersecurity, security threats, authentication, encryption, network security, and protecting systems and information.
View CertificateAdditional Professional Certifications & Credentials
Certification
Cisco Certified Network Associate (CCNA I)
Cisco
Networking fundamentals, network infrastructure, LAN technologies, IP networking, network troubleshooting, and Cisco networking concepts.
View CertificateCredential
Fundamentals of Designing and Developing Computer Networks (DDCN)
Internet Society
Foundational knowledge of computer network design, development, networking concepts, and network infrastructure.
View CertificateCertificate
Data Analysis Fundamentals
Udacity
Foundational data analysis concepts, data handling, analytical thinking, and working with data to support insights and decision-making.
View CertificateCertificate
Data Science Fundamentals
Udacity
Foundational concepts in data science, analytical methods, data-driven problem solving, and understanding data science workflows.
View CertificateCertificate
Android Kotlin Development Fundamentals
Udacity
Foundational training in Android application development using Kotlin, covering core programming concepts, Android development fundamentals, user interfaces, application components, and basic mobile app development practices.
View CertificateCertificate
Artificial Intelligence Fundamentals
Udacity
Foundational training in artificial intelligence concepts, covering AI principles, machine learning fundamentals, common AI applications, data-driven technologies, and the role of AI in solving real-world problems.
View Certificate
Creative Skills
Beyond the technical toolkit
My technical career is complemented by creative skills that help me communicate technical concepts and create engaging learning materials.
Graphics Design
Adobe Photoshop
Video Editing
Presentation Design
Training Content
Always Learning. Always Building.
Technology continues to evolve, and I actively develop my skills in programming, cloud technologies, IT infrastructure, data, and emerging technologies. I stay curious, keep building, and embrace new challenges as the IT field advances.
Professional Profile
IT Management Expert with experience in IT operations, network infrastructure, technical support, Microsoft 365, data management, and technology support within the education sector. Skilled in troubleshooting, network administration, system installation, end-user support, data analysis, and implementing practical technology solutions. Combines technical expertise with strong analytical, communication, and user-support skills.
Let's Connect
Let's build something reliable together
Interested in technology, IT infrastructure, data, or practical digital solutions? I'd be happy to connect.
LinkedIn
linkedin.com/in/zenegnaw
Email
zenegnaw@outlook.com
Location
Bahir Dar, Ethiopia
Phone+251 918 145 423
Facebookfacebook.com/share/19XJqF1gum
Telegramt.me/Zedo621